Refund Policy

Our commitment at AssessRight Solutions is to provide high-quality services, including our Rubrics. However, it's essential to be aware of our refund policy:

  1. Non-Refundable Purchases: Once you make a purchase of any AssessRight Rubrics, please note that the payment is non-refundable. We do not offer refunds for any reason, whether it be a change of mind, scheduling conflicts, or technical issues. By proceeding with the purchase, you agree to adhere to this no-refund policy.
  2. Credit for Duplicate Purchases: In the event that you unintentionally ordered a Rubric for a unit that you have already purchased from us, we understand the inconvenience. In such cases, we can offer you a credit for the amount of the duplicated purchase. To facilitate this, please reach out to our support team promptly via email at hello@assessright.com.au.
  1. Internal Audit Service: Due to the nature of our service, which involves the allocation of significant resources and expertise to conduct thorough internal audits tailored to your specific needs, we operate under a strict no-refund policy. Once the audit service has been initiated or scheduled, no refunds will be provided. In the event of any concerns or dissatisfaction with the service, we are committed to addressing and resolving them promptly. We encourage you to communicate any issues or queries you may have during or after the audit process, and we will make every effort to ensure your satisfaction. Your understanding of our no-refund policy is appreciated, and we look forward to delivering a comprehensive and valuable internal audit service for your Registered Training Organisation.

At AssessRight, we appreciate your understanding of our refund policy, which allows us to maintain the quality of our services and products and support the continuous improvement of our offerings.

If you have any questions or require further clarification, please do not hesitate to contact us.